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Frequently Asked Questions

How do I get a discount code for my order?

All first time customers can receive 10% off of their first order using discount code BPWELCOME. For on-going discounts, you can use discount code BP5 for 5% off on-going orders placed on our website. If you have subscribed to our newsletter, you can receive various other discount offers which we share through our email marketing.

How do I check my previous orders and order history?

If you sign in to your Bandages Plus account you will be able to see all of your prior orders and order history. You will also be able to do a quick reorder of a previous order from your account dashboard. If you have any issues logging into your account, please contact us and we will be able to assist you.

How do I find the status of or track my order?

Upon placing your order, you should receive an order acknowledgement at the e-mail address under which the order was placed. Once your order ships, you should receive a shipping notification along with a tracking number at the same e-mail address. If you do not receive either of these emails, please check your spam folder as they may have been sent there. An alternative method to check on your order is to sign in to your Bandages Plus account, where you should be able to see all of your orders. If you are still unable to locate the status or tracking number of your order, please contact us and we will be able to update you.

If I urgently need my order, what should I choose as the best shipping method?

If you have urgent need or specific deadline to receive your order, we strongly suggest that you use one of the FedEx Express shipping options that we offer. Similarly, in these situations we also strongly suggest that you do not use any of the United States Postal shipping options, as the USPS tends to be the least reliable of all our shipping options. If in doubt as to what the best choice for shipping options to meet your personal needs, please contact us and we will be able to advise you. See our shipping terms for additional information.

Is US Postal Priority mail service a good choice if I urgently need my order?

The simple answer to this question is NO! US Postal "Priority" shipping is more of a marketing scheme rather than any sort of guarantee on the timeframe for shipping and receiving your package. While you may indeed receive your package quickly, we are constantly faced with situations where a package is delayed for periods far greater than our customers may have expected. The US Postal Service does not guarantee any stated delivery timeframes for Priority shipping and we will not be able to assist with refunds to the shipping costs if you select US Postal shipping. See our shipping terms for additional information.

Can I cancel an order?

As long as your order has not shipped, we will be able to cancel your order and refund the purchase to the original method of payment. To request a cancelation, you can email us at info@bandagesplus.com or call us directly at (800) 770-1032. If the order has shipped, then unfortunately we will not be able to cancel it and instead you will need to follow the procedures for requesting a return. Also, please note that once an order ships, we will not be able to refund the cost of shipping even if a return is processed. Therefore, if you should need to cancel your order, we strongly suggest that you contact us as soon as possible.

Am I able to return an item, and if so, how do I do that?

We do accept returns on most items, if in new, unused condition and in the original packaging within 30 days of your purchase. Please check our policy for returns and exchanges.

What is the timeframe for international shipping?

There is no simple answer to that question, as it depends on the item(s) that you have ordered, the available shipping methods to your destination, and the length of time that the customs in the destination country takes to release the order for final delivery. Also, note that any customs fees that may be charged for your order are your responsibility. Please check with the rules and regulations of the destination country regarding importation of medical-related products and associated importation fees.

How do I measure for size?

All of our compression garments typically have a manufacturer sizing chart that you will need to follow to determine the size of compression garment that you need. These sizing charts are readily found on the individual product pages of the individual garment you are interested in. As an example, most product pages have a link such as: Click here to see the Juzo calf wrap size chart. Clicking this link will display the sizing chart for that particular product. You simply need to follow the measuring guidelines to determine which size will work for your particular needs.

How do I wrap for lymphedema?

Wrapping for lymphedema entails use of a multi-layered compression bandage. While it is recommended that a trained MLD Therapist perform the bandaging, here are some videos which should help you understand how an arm or leg is wrapped for lymphedema:

If you are still unable to find answers to your questions, please don't hesitate to contact us at info@bandagesplus.com, or call us directly at (800) 770-1032 for help.